Tag Archives: customer service

Customer Service Week Tip: See Things Through

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It’s Customer Service Week! Each day we’ll be posting a Customer Service tip on the blog to help YOU “Be The One” to make a difference for your clients!

Homes.com

Today’s Customer Service Week Tip: See Things Through to the very end

As we discussed yesterday, the real estate industry can have its stressful, harrowing moments. It can be a battle sometimes. But a little fishy once said, “Just keep swimming, just keep swimming…”

And that’s the best we can do!

To be of good service to your client, make sure you see each and every little thing through. While, yes, that can absolutely mean “sealing the deal,” that’s not all we mean. That’s the big picture. Start small.

See that phone call through.

See that meeting through.

See that to-do list through.

Every little thing you do during your day, make sure you don’t skimp out on it. Give every little bit of your day your all. Tackle each task to the best of your ability, all the way through to the very end. If you do that with all of your little things, that means taking on your big things (closing that deal!) will be that much more manageable. Also, your clients will appreciate your attention to detail and your commitment to excellence.

Customer Service Week Tip: Practice Patience

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It’s Customer Service Week! Each day we’ll be posting a Customer Service tip to help YOU “Be the One” and make a difference for your clients!

Homes.com

Today’s Customer Service Week Tip: Practice Patience - Even When it’s Hard

You’re busy. You’re frazzled. You’re going from a consultation with a client to a showing with another one at a million miles a minute. Make no mistake — the real estate industry, while fun, can be a harrowing place.

But just because you’re harrowed doesn’t mean you have to show it! As a matter of fact, just because you’re busy, doesn’t mean you have to FEEL busy!

Look at every hustlin’, bustlin’ day as an opportunity to practice patience. Take a second. Breathe in. Breathe out. Listen to calming music in your car. Do whatever you have to in order to bring yourself back to center. That way, you can give the utmost quality service to each and every client with whom you interact that day. Taking care of yourself is one of the best ways to take care of other people!  

Tell us – what do you do to calm yourself and be more patient with others?

Customer Service Week 2012: Homes.com Wants to Be the One!

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Homes.com

Next week, October 1-5, is National Customer Service Week and Homes.com will be celebrating! Throughout the year, it is our number one priority to make sure our clients are served in the best way possible. Our expert team works tirelessly year round to ensure the quality and efficiency of our products so that you have the best experience as a Homes.com partner!

Back in 1992, Congress declared Customer Service Week as a nationally recognized event to honor the people who serve and support customers “with the highest degree of care and professionalism”. This year’s Customer Service Week theme is Be The One, so the entire week we will not only be pushing ourselves to be the ONE to heed all of your needs, but we will also be posting a Be The One Tip on our blog each day to help YOU be the one to your clients as well! Lastly, we’ll be celebrating in our office by closing early at 1PM Eastern time on Friday, October 5th. We encourage you to do the same with your business – you deserve it for being such a great service to your clients throughout the year!

Stay tuned to the blog during Customer Service Week to learn how you can Be The One! We look forward to highlighting customer service while focusing on how we can better serve you, too.

For more information on Customer Service Week, click here.

Homes.com Expands San Diego Operations

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For more media information:
Ivette Faulkner/Sydney Weaver-Bey
The Zimmerman Agency • (850) 668-2222
ifaulkner@zimmerman.com
sweaverbey@zimmerman.com

 

Homes.com Expands San Diego Operations

National real estate listing company adds new jobs and office space

NORFOLK, Va. (August 7, 2012) – Homes.com, a leading online real estate destination and lifestyle resource, has announced plans to expand its office space in San Diego, Calif.  Part of the company’s continuing growth, the new space will add 7,000 square feet to the existing San Diego office, increasing the total space to 19,000 square feet. The expansion includes office space for an additional 60 team members who will expand the growing service and sales department.

A part of Dominion Enterprises, Homes.com is an exciting and inspiring partner, well known for providing timely, helpful information to guide consumers through every phase of the home-buying process.  The expansion, part of a company-wide initiative to streamline operations, means more job opportunities are headed to San Diego.

“This is an exciting time for Homes.com as it is enjoying tremendous growth company-wide,” said Brock MacLean, executive vice president of Homes.com. “As we expand operations, Homes.com begins a new chapter in San Diego, bringing more job opportunities to the area.”

The San Diego office extension follows recent expansion in Florida, with an additional 5,000 square feet in the Tallahassee office to accommodate growth in service initiatives.

Learn more about career opportunities available with Homes.com on Dominion Enterprises’ Careers page. For further information about purchasing, selling or upgrading a home, visit www.homes.com.

About Homes.com

As one of the nation’s top online real estate destinations, Homes.com inspires consumers to dream big. From affordable houses to luxurious estates, condos and more, Homes.com features more than four million property listings and a user-friendly format, making finding your next home or a licensed real estate agent easy. Visitors to the Homes.com blog will find a collection of rich content and posts on DIY projects, painting, gardening and more, providing the ultimate resource for everything home related. From purchasing a first home, to upgrading, downsizing and everything in between, Homes.com is an inspiring and engaging partner in every phase of the home-buying process. For more information, visit http://www.homes.com or blog.homes.com. 

Homes.com is a division of Dominion Enterprises, a leading marketing services and publishing company headquartered in Norfolk, Virginia. For more information, visit www.dominionenterprises.com.

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Top 5 Training & Support Secrets for Homes Connect

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Homes.com wants YOU to succeed and have Homes Connect be a part of the valuable tools for your real estate business.  We’ve got five secrets to share with you to help you maximize your results with Homes Connect , starting with our newest addition, Homes Connect Live Training Webinars! These new webinars, among our other training resources, make it easy to get the most out of Homes Connect and show you how to utilize it best for your needs.

Top 5 Homes Connect Secrets: Continue reading →